Secure your tickets with Ticket Refund Protection when booking

From just £1.95 per ticket, you can protect your tickets from the unexpected.

Your ticket protection is issued through Secure My Booking. To apply for a refund head to

What’s covered?

  • Death/accident/illness to the ticket holder inc COVID
  • Travel delays and strikes
  • Death of ticket holders immediate family
  • Adverse weather (red weather warnings)
  • Burglary, flood or fire at your home

What’s not covered?

  • Refunds for events cancelled by the theatre
  • Refund of the protection itself
  • Non-appearance of any cast member in a show

Full details of your protection can be found:

How to apply for a refund?

Refund applications should be submitted online within sixty (60) days of the incident to Secure My Booking. You may be asked to provide reasonable evidence when making a refund application. Head to to apply for a refund. You cannot apply for a refund through Nottingham Playhouse.

For full terms & conditions please click here

For a worry-free purchase, protect your tickets today as you cannot add to your order after you have paid.