Terms and Conditions
Using this Website
We aim to have up to date and correct information on our site at all times and reserve the right to update this site as and when is needed in order to reflect the most up to date information.
The copyright in the content on the Nottingham Playhouse website belongs to Nottingham Playhouse except where it is stated otherwise. All rights are reserved by Nottingham Playhouse. Except solely for your own personal and non-commercial use in accordance with the law, no part of this website may be copied, published, or adapted in any other medium without the prior written permission of Nottingham Playhouse.
Making a Purchase
All tickets, merchandise and other items available to purchase on this website are subject to availability.
Nottingham Playhouse reserves the right to change prices, for example introduce discounts, without prior notification. Offers or discounts will not be applied to previously purchased tickets or other items.
Please check the date and time of your booking(s) carefully as mistakes cannot always be rectified.
All information is correct at the time of purchase. Occasionally it is necessary to make changes to performances, for example a change of artist or the start time or date of an event. Nottingham Playhouse reserves the right to make these changes without prior notification or obligation to refund monies or exchange tickets. We will make every endeavour to contact customers in advance to advise of any changes.
Some productions may not be suitable for children or may contain material which could cause offence. Specific age and content advisory information is included on the event webpage and our Triggers and Advisories page.
Concessions, Discounts and Offers
A range of concessions, discounts and offers is available and varies from event to event. Specific information on the ticket prices available are shown on the event webpage and our Ticket Savings page. You can find information about schools and groups discounts here. If you are unsure about your eligibility for a concession or discount please contact our Box Office on 0115 941 9419 or firstname.lastname@example.org.
If you have purchased tickets at the student rate you will need to show your NUS card, along with your ticket, on arrival at the theatre.
Baby tickets – We sell baby tickets for £1 for all children under the age of one so parents can enjoy coming to the theatre. Some restrictions may apply to specific performances – please check with our Box Office team. Please note, this does not apply to those performance which are designed for children under the age of one (standard ticket prices will apply). Baby tickets require the child to sit on the parent’s/carer’s knee. Pushchairs and car seats will not be permitted inside the auditorium; however, our Front of House team will be able to help you store your pushchair safely elsewhere. Please call our Box Office on 0115 941 9419 to book a baby ticket. Children over 12 months old will require a standard ticket to attend a show. The baby ticket service is free to Playhouse Pass members.
Exchanges and Refunds
Tickets are non-refundable, unless an event is cancelled or rescheduled. We can swap your tickets to a different performance of a Nottingham Playhouse Theatre Company production provided you contact us at least 24 hours in advance of the first performance. This service is offered at a rate of £2 per ticket and free of charge to Playhouse Pass Premium, Silver, Gold and Platinum members. If the value of the new tickets is higher than the original tickets the difference must be paid, however no refunds will be given if you choose tickets of a lesser value. Tickets may not be exchanged between different productions.
If you experience a problem whilst at Nottingham Playhouse or during an event, please bring it to the attention of the Duty Manager immediately. We regret we may not be able to offer refunds or exchanges retrospectively unless you have let us know of a problem during your visit.
Tickets for events that are cancelled or rescheduled after purchase are eligible for exchange and refund and our Box Office team will be in touch with you by email or phone with information specific to your booking. Where a customer opts to keep their tickets for a future date, this is considered as a firm booking and is subject to our usual terms and conditions.
Please note that Nottingham Playhouse is not liable for any additional costs or expenses you may incur as a result of a cancelled or rescheduled event, including for travel, accommodation or hospitality.
Ticket Refund Protection
Ticket Refund Protection is issued through Secure My Booking and can be purchased when buying your tickets. Ticket Refund Protection cannot be added to your tickets after purchasing. See Secure My Booking’s full terms & conditions.
Tickets must not be resold. This includes the resale of tickets for profit, in which circumstances Nottingham Playhouse reserves the right to cancel the booking or refuse admission without notice and without being obliged to refund monies. We are able resell your tickets once a performance is sold out. This service is offered at a rate of £2 per ticket and free of charge to Playhouse Pass members.
Occasionally it may be necessary to change a customer’s seat allocation. Nottingham Playhouse reserves the right to make these changes without prior notification or obligation to refund monies or exchange tickets. We will make every endeavour to contact customers in advance to advise of any changes at the earliest opportunity.
Attending an Event
Nottingham Playhouse reserves the right to refuse admission to any ticket holder to ensure the comfort and safety of our staff and audiences.
Latecomers will be admitted at the discretion of the Duty Manager at a suitable point in the performance. Please note, some performances have a strict no latecomers policy and we are unable to refund ticket purchases if you miss the performance start time.
Photography, video and sound recording of performances is strictly forbidden. Anyone found to be recording a performance may be asked to leave.
The use of mobile phones is not permitted during performances.
Playhouse Pass and Consumer Contracts Regulations
Playhouse Pass memberships are subject to the Consumer Contracts Regulations’ 14-day cooling off period from the date of purchase, providing no part has already been used. Event ticket purchases are exempt from this regulation.