Using personal information allows us to develop a better understanding of our patrons and, in turn, provide you with relevant and timely information about the work that we do, both on and off stage. As a charity, it also helps us to engage with potential donors and supporters.
We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
- What information we may collect about you
- How we may use that information
- In what situations we may disclose your information to third parties
- Information about how we keep your personal information secure, how we maintain it and your rights to be able to access it.
If you have any comments or concerns regarding this policy please contact the data protection controller in writing at the following address:
Data Protection Controller
Who we are
Nottingham Playhouse Trust Ltd is a charity and is funded by Arts Council England, Nottingham City Council as well as various trusts, foundations, individual donors and supporters. Our registered charity number in England and Wales is 1109342 and we are also registered as a company in England and Wales under registration number 5384418. We operate two subsidiaries: Nottingham Playhouse Trading Ltd, registered as a company in England and Wales under registration number 07869537, and Nottingham Playhouse Production Ltd, registered as a company in England and Wales under registration number 09256929.
Nottingham Playhouse Trust Ltd is also a consortium member of Ticketing Network East Midlands (TNEM). TNEM is registered as a company in England and Wales under registration number 06623526 and is the consortium that operates the Tessitura box office software system on behalf of its members. Nottingham Playhouse is a consortium member along with three other Nottingham-based arts organisations: Theatre Royal and Concert Hall, Dance4 and Nottingham Lakeside Arts, University of Nottingham.
What information do we collect?
We collect various types of information and in a number of ways, appropriate to the service you require:
Information you give us
When you register on our website, join our mailing list, buy tickets or make a donation, for example, we’ll store personal information you give us such as your name, email address, postal address, telephone number and card details. We will also store a record of your purchases and donations and other requests you may make of us. Other situations in which we will collect personal data from you include submitting a job application, providing responses to a survey or if you contact us directly by email, phone, post or in person.
Information about your interactions with us
For example, when you visit our website we collect information about how you interact with our content and ads. When we send you a mailing we store a record of this and, in the case of emails, we keep a record of which ones you have opened and which links you have clicked on. We may also gather and retain data about you when you engage with us on social media, such as Facebook, Instagram, Twitter, LinkedIn or TripAdvisor, or when you visit our building or attend an event which we have organised at another location.
Information from third parties
We occasionally receive information about you from third parties. For example, we may use third party research companies to provide general information about you, compiled using publicly available data.
Sensitive personal data
Data protection law recognises that certain categories of personal information are more sensitive, such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our patrons unless there is a clear reason for doing so. For example, we collect health information about participants in our programmes of classes and courses in order that we can provide relevant support during the delivery of the programmes if required. We also collect data on race about our youth theatre participants in order to provide information required by our funders, such as Nottingham City Council. Sensitive data regarding race is provided to funders as anonymised statistics.
There are three bases under which we may process your data:
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.
Legitimate business interests
In certain situations we collect and process your personal data for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.
With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.
We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy. Once you have unsubscribed, you will no longer receive marketing communications from us.
We may also contact you about our work by telephone, however we will always get explicit consent from you before doing this. Please bear in mind that this does not apply to telephone calls that we may need to make to you related to your purchases (as above).
We aim to communicate to you about our fundraising appeals, events, supporter schemes and updates on how your donations are supporting our work. To do this we use data that we have stored about you, such as any donations you have made, what events you have booked for in the past as well as any preferences you may have told us about.
With your explicit consent, we will contact you by email, post or phone. You are able to opt in or opt out of receiving fundraising communications separately from consenting to marketing communications and at any time.
You can update your communications preferences at any time using the contact details at the end of this policy. In addition, we will provide you with an option to unsubscribe in every email and letter that we send to you. Please bear in mind that this does not apply to emails, postal communications or telephone calls that we may need to make to you related to your donations. For example, if you make a donation we will contact you to express thanks and ask for Gift Aid if applicable.
Other Processing Activities
In addition to marketing and fundraising communications, we also process personal information in the following ways that are within our legitimate organisational interests:
- We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
- We may analyse data we hold about you in order to send you special offers, for example ticket discounts.
- We may analyse data we hold about you in order to identify and prevent fraud.
- In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.
- We may use profiling techniques or third party wealth screening and insight companies to provide us with information about you that will help us to communicate in a relevant way with you, in particular when we are approaching you about potential philanthropic support. Such information is compiled using publicly available data about you.
- We may also process information in order to fulfil our statutory obligations and regulatory responsibilities.
In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by our own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.
There are certain circumstances under which we may disclose your personal information to contracted third parties. These are as follows:
- To the subsidiaries described above when it is necessary for them to be able to provide you with products or services that you’ve requested.
- To our own service providers who process data on our behalf and on our instructions. In these cases we require that these third parties comply strictly with our instructions and data protection laws, for example around security of personal data. Our service providers are:
- Spektrix Ltd, a company that provides the Spektrix booking platform we use to sell tickets (since 23 September 2020).
- Ticketing Network East Midlands (TNEM), the consortium that operates the Tessitura Box Office software system on behalf of its members: Nottingham Playhouse, Theatre Royal and Concert Hall, Dance4 and Nottingham Lakeside Arts, University of Nottingham. All four consortium members have access to your basic contact information, under strictly controlled conditions. No sensitive information collected by Nottingham Playhouse is made visible to other TNEM partners. Information about your interactions with Nottingham Playhouse is only shared with another TNEM consortium member if they are also the co-organiser of a particular activity to which that data is relevant or as part of joint analysis on patterns of engagement in arts and culture in Nottingham in order to improve the cultural offer in the city. Nottingham Playhouse stopped selling tickets via the Tessitura software system on 19 September 2020 but we retain access to the system as a TNEM consortium member.
- Nottingham Trent University (NTU), Nottingham Playhouse’s collaborators on our Community Café which is part of a PhD research programme. With your explicit consent we provide data to NTU under the terms of a legally-binding data sharing agreement which documents what information is being shared and how it can be used.
- UK-based companies which print and send out postal communications, such as letters and postcards, to you on behalf of Nottingham Playhouse.
- Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
They are widely used in order to make websites work, or work more efficiently, as well as to provide information about the visitor’s experience and interests.
The information is generally used to make content, services and advertising more relevant and useful. Cookies cannot give access to your computer or any information stored on your computer.
By using our site you consent to cookies being used in accordance with our policy.
You can block cookies by activating the setting in your browser that allows you to refuse the setting of all or some cookies. However, please note that by activating this setting you may not be able to access all or parts of our site. For more details about cookies visit www.allaboutcookies.co.uk or www.whatarecookies.com
This website uses different types of Cookies:
Strictly Necessary Cookies
These cookies enable you to purchase tickets from our website. The website would not function without them.
Nottingham Playhouse Trust Ltd carries cookies to enable us to engage in remarketing. Remarketing allows us to show ads to users who’ve previously visited our website as they browse the web. This may take the form of showing you an advert for a production you have looked at on the Nottingham Playhouse website. You can use Ads Settings to manage the Google ads you see and opt out of Ads Personalisation.
Links to other sites
Your debit and credit card information
If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). You can find more information about this standard here https://www.pcisecuritystandards.org/.
Maintaining your personal information
We store your personal information indefinitely such that for any subsequent purchases or contacts you make we are able to link them back to the records that we hold for you on our systems.
If there are aspects of your records that are inaccurate or that you would like to remove, you can usually do this by logging in to your account through our website. Alternatively please use the contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your records on our systems so that we can comply with your requests.
Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.
Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.
If you have any comments or concerns regarding this policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests, please contact the data protection controller in writing at the following address:
Data Protection Controller
You may view Nottingham Playhouse Trust Ltd’s Data Protection Registration (registration number: Z9210098) by visiting the Data Information Commissioner’s Website.