Thank you for booking to join us for one of our online performances or workshops. Here’s some useful information to ensure you have an enjoyable experience.

If you can’t find the information you’re looking for, please email as soon as possible so we have plenty of time to help you. We are also operating a limited phone service on 0115 941 9419. We will be available Monday-Friday, 10am-5.30pm.

General Tips for Viewing

If you are viewing on a mobile device in landscape mode, it may have automatically zoomed the screen in. If so, double tap to see the full screen. We also recommend using a ‘Do Not Disturb’ function if watching on a mobile device. This will ensure any notifications don’t disturb you during the show/workshop.

To maximise the strength of your WiFi signal, we recommend asking anyone else in your household not to download or stream anything for the duration of the performance or workshop.

For advice on Chrome Casting, please click here.

If using a smart TV, you should be able to access our On Demand recordings. Simply copy and paste the URL/link we send you into your browser and login.

On Demand Events

This includes our Watch Parties and Christmas Specials

As soon as you rent your chosen production, your purchase will appear in your digital library.

Make sure you are logged into the website and then click the Digital Library button which can be found on the top right of your screen. Here you will see both your current and expired digital shows. Click the show you would like to view and then you will be taken to the viewing page where you can click the play button and begin watching the show.

If the show you would like to watch is listed under previous shows, your rental period has ended and you can no longer view the show.

You will have access to the show as many times as you like during the stated rental period. Just use the same links in your email. After your rental period has ended, you will no longer be able to access the recording.

Do I need my e-ticket?

No, our brand new digital library means you no longer need your e-ticket to view events on demand.

What if I am struggling to login?

This may be because you haven’t yet created a password for your account. When you reach the login screen, please select ‘Reset here’. You’ll then receive an email with a link to reset/create a password for your account. Once you have done this, click the link on your e-ticket again and login to access the show’s viewing page.

Please reset your password rather than attempting it multiple times, otherwise you may be locked out of your account.

What if I’m still having difficulties?

Please try clearing the cache on your browser, changing browser or try using a different device to access the show where possible.

If you have tried the steps above and still can’t login, or if you can’t see the recording, you can get in touch with our team at Please do bear with us if you’re contacting us out of hours. A member of the team will get back to you as soon as possible.