FAQs about your visit

We want you to be confident that you’ll have a wonderful experience when you visit, feel safe and cared for, and are able to relax and enjoy live theatre together with friends.

If it’s your first visit and you’d like to know what to expect, watch our visual story.

Frequently Asked Questions

How do I get to Nottingham Playhouse?

Whether you’re visiting us for the first time, or want to know about different options for travel, you’ll find full details of how to find us.

What happens when I arrive?

Members of our Welcome Team will be around to greet you when you arrive.

There are two entrances to our foyers from the forecourt in front of the theatre. If your tickets are for Stalls seats in our theatre, please use the entrance on the right hand side of the building, closest to East Circus Street. If your tickets are for seats in the Circle, or if you’re attending a Neville Studio performance, please use the entrance on the left hand side of the building, closest to North Circus Street.

Please have your e-ticket ready to show us on your phone or bring a print out with you. We’ll scan your e-ticket as you enter the auditorium.

Our Welcome Team members will also be available throughout our foyers and auditoriums to help guide you to your seats. Our vigilant team will also be on-hand throughout the performance to help keep you safe and provide support if needed.

Can I collect my tickets at the Box Office?

To minimise queuing, we strongly recommend you book in advance and take advantage of our e-tickets service. You will receive your e-tickets via email and you can print them at home or show them on a mobile device. If you experience any issues with your e-tickets, please email boxoffice@nottinghamplayhouse.co.uk or let a member of our Welcome Team know when you arrive at the Playhouse.

Our Box Office team will be also be on hand when you arrive to answer any ticket queries you may have.

How many people will be in Nottingham Playhouse at one time?

Our main auditorium holds a maximum of 750 people at any one performance. The Neville Studio holds up to 100. You can expect around 20 members of our Welcome Team to be on hand to make your visit as smooth and as safe as possible.

Can I still choose to sit socially distanced from other people?

For most events our full auditorium seating plans are in use and you will be seated directly next to other audience members.

We know that some audience members would feel more comfortable with extra space between themselves and other parties and we are delighted to offer a number of reduced capacity performances. Information on which performances have reduced capacity can be found on the relevant show webpage, as you book your tickets.

What if I have access needs?

You can find full details of our Access provision here.

Everyone is welcome at Nottingham Playhouse and we offer a range of options and accessible performances. On our Access webpage you’ll find more information about BSL interpreted, captioned, audio described, relaxed and dementia friendly performances, as well as information for wheelchair users and those who require level access.

Do you have accessible toilets?

Yes, there is a Changing Spaces toilet/accessible toilet in the Stalls Foyer, plus accessible toilets in the Company Bar and Circle Foyer.

You can also find baby changing facilities by the Company Bar and a gender-neutral toilet in our Circle Foyer.

Can I buy drinks and snacks?

Yes, you’ll be able to buy drinks, crisps and confectionery at both our bars. For more information and details of how you can pre-order drinks via our Click and Collect service, visit our Bars webpage.

Do you have a cloakroom where I can leave my belongings?

Nottingham Playhouse does not have a cloakroom. You will be able to take your belongings into the auditorium with you, but please don’t bring large bags or luggage, for security and safety reasons. We offer space set aside for mobility aids, pushchairs and buggies in our foyer, which our Welcome Team will look after for you during the performance.

What happens if I’m running late?

You will be able to join the performance at a suitable break, at the discretion of the Duty Manager.

What happens at the end of the performance?

At the end of the performance, you’ll be be able to leave in your own time. Our Welcome team will be on hand to help ensure everyone has a smooth exit.

Will I be able to meet the performers at the Stage Door?

No, in the interests of safety, we ask you not to come to the Stage Door unless you have prior authorisation.

How can I get in touch with you about my visit?

If you have any questions or concerns, please email boxoffice@nottinghamplayhouse.co.uk and we’ll get back to you as soon as possible.