Online Performances and Workshops – Frequently Asked Questions
Thank you for booking to join us for one of our online performances or workshops. Here’s some useful information to ensure you have an enjoyable experience.
If you can’t find the information you’re looking for, please email email@example.com as soon as possible so we have plenty of time to help you. We are also operating a limited phone service on 0115 941 9419. We will be available Monday-Friday, 10am-5.30pm.
General Tips for Viewing
If you are viewing on a mobile device in landscape mode, it may have automatically zoomed the screen in. If so, double tap to see the full screen. We also recommend using a ‘Do Not Disturb’ function if watching on a mobile device. This will ensure any notifications don’t disturb you during the show/workshop.
To maximise the strength of your WiFi signal, we recommend asking anyone else in your household not to download or stream anything for the duration of the performance or workshop.
For advice on Chrome Casting, please click here.
If using a smart TV, you should be able to access our On Demand recordings. Simply copy and paste the URL/link we send you into your browser and login.
The Hungry Caterpillar On Demand
As soon as you rent The Hungry Caterpillar, you’ll be sent an email containing an e-ticket.
The e-ticket will contain two links to our website. The first link will first take you to a login screen, as access to the recording is tied to your Nottingham Playhouse account. Please enter the email and password you used at the point of booking.
Once logged in, the second link will take you to our viewing page and the recording of the show should be there for you to watch.
You will have access to watch the show as many times as you like during your chosen rental period (3, 5 or 7 days). Just use the same links in your email. After your rental period has ended, you will no longer be able to access the recording.
What if I can’t find my e-ticket?
Please check your junk/spam folders.
What if the links in my e-ticket aren’t opening?
This may be because your device hasn’t recognised the URL or has been set up to block these from opening. If that’s the case, please login to your account here, then head to our viewing page for the show here.
What if I am struggling to login?
This may be because you haven’t yet created a password for your account. When you reach the login screen, please select ‘Reset here’. You’ll then receive an email with a link to reset/create a password for your account. Once you have done this, click the link on your e-ticket again and login to access the show’s viewing page.
Please reset your password rather than attempting it multiple times, otherwise you may be locked out of your account.
What if I’m still having difficulties?
If you have tried the steps above and still can’t login, or if you can’t see the recording, you can get in touch with our team at firstname.lastname@example.org. Please do bear with us if you’re contacting us out of hours. A member of the team will get back to you as soon as possible.