Important Customer Information
Latest Information on Coronavirus (COVID-19)
Updated Tuesday 5 January, 5.20pm
Following the UK Government’s announcement on Monday 4 January, we are sorry to confirm that we are currently unable to open for in-person audiences. Sadly, we have cancelled all in-person performances and activities up to and including those on Friday 19 March.
We are, however, delighted to confirm our On Demand recording of Cinderella is available to watch from home until Saturday 16 January. Our On Demand recording of Jack and the Beanstalk is also available to watch from home until Saturday 9 January.
In addition, our participation programmes – Junior Young Company, Senior Young Company, In House, Homegrown Creatives and Performers and Playhouse Platform – are also now available online.
We are contacting all affected ticket holders individually with further information. Customers are being contacted in order of the date of the performance they booked for and we thank you in advance for your patience as we work to contact you all as quickly as possible.
Our team continue to monitor and implement the latest Government advice and guidance and will update audiences with detailed information as it becomes available.
Changes to Productions and Events
Our online programme of activities, classes and courses continue to run and are unaffected by the latest Government guidance.
We have now been in touch with all customers who had a booking for shows up to December 2020 which were postponed or cancelled. If you haven’t received any communication from us but think your booking has been affected, please get in touch by emailing email@example.com and a member of the team will let you know the options available for your booking.
Any other changes to future programming will be communicated to customers as soon as information becomes available.
How We’re Keeping You Safe
When in-person performances are able to resume, we’ll have a number of Covid-secure measures in place to ensure the safety of our audiences and team. Find out more by visiting our FAQs page.
How You Can Support Us
As a charity, Nottingham Playhouse relies on ticket sales for over 70% of our income and, naturally, we’ve been heavily affected by current events. We would be very grateful if you would consider donating to our Curtain Up Appeal, which will support our re-opening and the long-term future of Nottingham Playhouse.
Thank you to everyone who has donated so far – your support is hugely appreciated.
Join Us Online
Our doors may be closed, but there’s still plenty you can enjoy online – from our Amplify podcast, to our documentary series The Revival and activities for children. Visit our Read, Watch, Listen section and don’t forget to follow us on social media for all the latest content.
How You Can Get in Touch With Us
If you have a specific query about an existing or new booking, please contact us by email at firstname.lastname@example.org. We’re available Monday to Friday, 10am-5.30pm. We are also operating a limited phone service on 0115 941 9419 for those with more urgent queries. This is also open 10am-5.30pm Monday to Friday. Don’t worry if you don’t get through straight away during these times – please hold and we’ll pick up as soon as we can.
As ever, thank you for your support of Nottingham Playhouse and we look forward to welcoming you back, live or online, as soon as we can.
Stephanie Sirr, Adam Penford and all the team