We’re so pleased to be able to welcome you back in person this summer.

We want you to feel confident you’ll have a great experience when you visit and by following the guidelines, everyone – audience members, participants and our team alike – can enjoy fantastic live theatre together again.

The below measures are in place for all performances and participation sessions.

Frequently Asked Questions – Performances

How do I get to Nottingham Playhouse?

Whether you’re visiting us for the first time, or have made changes to the way you usually travel, you’ll find full details of how to find us here.

What happens when I arrive?

Members of our Welcome Team will be on hand to greet you on the forecourt in front of Nottingham Playhouse before the start of the show you’ve booked for. Please note that we’ll ask you to wait outside the building until shortly before the show starts. Our foyer will be open for a limited time before every performance, so you should aim to arrive at the Playhouse 15 minutes before the start of the show.

Our Welcome Team will guide you to the entrance door shown on your e-ticket. Please have your e-ticket ready to show us on your phone or bring a print out with you. We’ll scan your e-ticket as you enter the auditorium.

Our Welcome Team members will also be available throughout our foyers and auditoriums to help guide you to your seats.

Can I collect my tickets at the Box Office?

In order to minimise queuing, we are currently only offering e-tickets which you must book in advance of the performance. You will receive your e-tickets via email after booking and you can print them at home or show them on a mobile device. If you experience any issues with your e-tickets, please email tickets@nottinghamplayhouse.co.uk or let a member of our Welcome Team know when you arrive at the Playhouse.

Do I need to wear a mask?

We strongly recommend that you continue to wear face coverings when in our building, in line with current Government guidance as well as  out of respect for fellow audience members and visitors, Face coverings should be worn both when moving around the theatre and during the duration of the performance, except when eating or drinking. Our Welcome Team members and other staff will also continue to wear face coverings.

If you’re exempt from wearing a face covering, please let one of our Welcome Team know when you arrive so they can make sure not to disturb you during the show.

Will I be able to sanitise my hands?

There are multiple hand sanitising stations throughout the foyers for your use.

Can I check in to Nottingham Playhouse with the NHS Test and Trace app?

If you are using the NHS Test and Trace app, you’ll be able to scan our venue QR code in our foyer whilst you wait to be admitted into the auditorium.

Do you need contact details for everyone attending?

We’ll use the information you provided to us when you purchased your ticket for NHS Test and Trace and you can read our full privacy policy here. If you are using the NHS Test and Trace app, you’ll be able to scan our venue QR code in our foyer whilst you wait to be admitted into the auditorium.

How many people will be in Nottingham Playhouse at one time?

There will be a maximum of 750 audience members at any one performance. You can expect around 20 members of our Welcome Team to be on hand to make your visit as smooth and as safe as possible.

How far away will I be sitting from other people in the auditorium?

As social distancing is no longer required, our full auditorium seating plans are in use and you will be seated directly next to other audience members.

We know that some audience members would feel more comfortable with extra space between themselves and other parties and we’re delighted to offer a number of reduced capacity performances, including our productions of A Christmas Carol – A Ghost Story and Beauty and the Beast. Information on which performances have reduced capacity can be found on the relevant show webpage, as you book your tickets.

For reduced capacity performances, audience members will be seated at intervals to ensure that each party is distanced by at least 1 row or seat from each other. Tickets are only available in fixed groups, where from 1 to a maximum of 6 seats are grouped together.

Can I bring a group? 

Group bookings should be made by contacting our Box Office team at tickets@nottinghamplayhouse.co.uk.

Will there still be provisions for people in wheelchairs?

Yes, customers who use wheelchairs will be able to book as normal.

Is the bar open? Can I buy drinks and snacks?

Drinks and snacks are available to order in person at both our Drum Bar and outside terrace. Your pre-ordered interval drinks will be available to collect in designated areas close to your seats and we’ll let you know your collection point as you order.

Our outside terrace will be open before the show and at the interval. To reserve a table for the interval and pre-order your drinks, speak to a member of the team at our outdoor order point.

Will I be able to use the toilet?

Yes, you will be able to use the toilet. Our facilities will be cleaned throughout the day, before, during and after performances. Members of our Welcome Team will also be on hand to help manage any queues at busy times.

Will the cloakroom be open?

Nottingham Playhouse does not have a cloakroom. You will be able to take your belongings into the auditorium with you, but we ask that you please refrain from bringing large bags or luggage. There will be space set aside for mobility aids, pushchairs and buggies, which our Welcome Team will look after for you during the performance.

Will I be able to buy a programme?

No, in order to minimise queuing and reduce the number of surfaces you may touch at the Playhouse, we will not be selling programmes. For some productions, a digital programme will be available on the website.

Will latecomers be admitted?

No, latecomers will not be admitted.

What happens at the end of the performance?

At the end of the performance, you’ll be be able to leave in your own time. Our Welcome team will be on hand to help ensure everyone has a smooth exit.

Can I stay in the auditorium between shows?

No, to allow us to deep-clean the auditorium in between performances, we ask all audience members to leave straight away after seeing a show, even if they have a ticket for a performance later in the day.

Will I be able to meet the performer(s) at stage door?

No, in the interests of safety, we ask you not to come to Stage Door unless you have prior authorisation.

How often is the venue cleaned?

We have enhanced cleaning procedures in place to make sure everything is deep cleaned before anyone enters the building. The auditorium will be cleaned throughout the day, between every show. Our foyer areas will also be cleaned during shows, while audience members are in the auditorium.

How often are seats cleaned?

We clean the seats before and after every performance. We also regularly spray them with a virucide which remains active for up to 10 days.

How is air circulated in the theatre?

Our air handling system is fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system – both air volume and temperature – throughout the theatre.

What happens if the Government changes the Covid-19 guidance?

We’re constantly checking Government guidance and always have contingency plans in place if the guidelines change.

If Government guidance changes closer to the time of your visit and we are unable to proceed with the show you have booked for, please be assured that you will be offered a full refund on your tickets.

Can I get a refund if I have symptoms or have been asked to isolate?

You are advised not to attend in person if you, or another member of your household, develop any symptoms of Coronavirus in the 14 days prior to your visit. You will be offered a refund for any unusable tickets in your booking (where you let us know in advance that you cannot attend), giving you peace of mind when you book.

Who should I contact if I show symptoms after attending the venue?

If you start to develop symptoms of Coronavirus, you should seek assistance from the NHS 111 service, self-isolate and get tested as quickly as possible. If you then test positive, NHS Test and Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on what to do next.

Will I be contacted if someone has Coronavirus at the venue?

If one of your fellow audience members tests positive for Coronavirus following a performance, you may receive a call from NHS Test and Trace, asking you to get tested or self-isolate. We ask that you follow any advice they may give you. Please note that you will not be contacted by Nottingham Playhouse staff.

Can I see Nottingham Playhouse’s full risk assessment document?

If you’d like to read our risk assessment documentation, please email our Box Office team at tickets@nottinghamplayhouse.co.uk

What if I don’t feel ready to visit yet?

If you don’t feel confident coming along to the venue in person, there might be another option for you. We’re working hard to ensure we can livestream as many of our shows as possible, as well as offering an ‘on demand’ service for those who aren’t free at the time of the show. Check individual event pages to see whether either of these options are available for your chosen show.

How can I get in touch with you about my visit?

If you have any questions or concerns, please email tickets@nottinghamplayhouse.co.uk and we’ll get back to you as soon as possible.

Frequently Asked Questions – Workshops 

What happens when I arrive?

Members of our Participation team will be on hand to greet you at the main doors, and we ask that you arrive around 10 minutes in advance of your chosen session. Parents/Guardians dropping off participants will be asked to return at the end of the workshop rather than waiting in the building, so that we can limit numbers. This excludes Little Playhouse, where one adult must remain with their children for the session.

Do I need to wear a mask?

We strongly recommend that all participants over the age of 11 continue to wear a face covering whilst moving around the building. Our Welcome Team members and other staff will continue to wear face coverings. If you’re exempt from wearing a face covering, please let one of our team know when you arrive.

Will I be able to sanitise my hands?

There are multiple hand sanitising stations throughout the building for your use.

Can I check in to Nottingham Playhouse with the NHS Test and Trace app?

If you are using the NHS Test and Trace app, you’ll be able to scan our venue QR code in our foyer.

Will I be able to use the toilet?

Yes, you will be able to use the toilet. Toilets will be cleaned throughout the day, before, during and after performances.

How often is the venue cleaned?

We have enhanced cleaning procedures in place to make sure everything is deep cleaned, before and after every session. We will also be ventilating the spaces where possible.

What happens if the Government changes the Covid-19 guidance?

We’re constantly checking Government guidance and always have contingency plans in place if the guidelines change. If Government social distancing guidance changes closer to the time of your visit and we are unable to proceed with the workshop/event you have booked for, please be assured that you will be offered a full refund on your tickets.

Can I get a refund if I have symptoms or have been asked to isolate?

You are advised not to attend in person if you, or another member of your household, develop any symptoms of Coronavirus in the 14 days prior to your visit. You will be offered a refund for any unusable tickets in your booking (where you let us know in advance that you cannot attend), giving you peace of mind when you book.

Who should I contact if I show symptoms after attending the venue?

If you start to develop symptoms of Coronavirus, you should seek assistance from the NHS 111 service, self-isolate and get tested as quickly as possible. If you then test positive, NHS Test and Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on what to do next.

Will I be contacted if someone has Coronavirus at the venue?

If one of your fellow participants tests positive for Coronavirus following a performance, you may receive a call from NHS Test and Trace, asking you to get tested or self-isolate. We ask that you follow any advice they may give you.

Can I see Nottingham Playhouse’s full risk assessment document?

If you’d like to read our risk assessment documentation, please email our Box Office team at tickets@nottinghamplayhouse.co.uk

How can I get in touch with you about my visit?

If you have any questions or concerns, please email tickets@nottinghamplayhouse.co.uk and we’ll get back to you as soon as possible.

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See It Safely Scheme