We’re so pleased to be able to welcome you in person to Nottingham Playhouse.

We want you to feel confident you’ll have a great experience when you visit and by following the guidelines, everyone – audience members, participants and our team alike – can enjoy fantastic live theatre together again.

The following measures are in place for all performances and participation sessions.

Frequently Asked Questions – Performances

How do I get to Nottingham Playhouse?

Whether you’re visiting us for the first time, or have made changes to the way you usually travel, you’ll find full details of how to find us here.

What happens when I arrive?

Members of our Welcome Team will be on hand to greet you when you arrive.

There are two entrances to our foyers from the forecourt in front of the theatre. If your tickets are for Stalls seats in our theatre, please use the entrance on the right hand side of the building, closest to East Circus Street. If your tickets are for seats in the Circle, or if you’re attending a Neville Studio performance, please use the entrance on the left hand side of the building, closest to North Circus Street.

Please have your e-ticket ready to show us on your phone or bring a print out with you. We’ll scan your e-ticket as you enter the auditorium.

Our Welcome Team members will also be available throughout our foyers and auditoriums to help guide you to your seats.

Can I collect my tickets at the Box Office?

In order to minimise queuing, we strongly recommend you book in advance and take advantage of our e-tickets service. You will receive your e-tickets via email after booking, at no additional cost, and you can print them at home or show them on a mobile device. If you experience any issues with your e-tickets, please email boxoffice@nottinghamplayhouse.co.uk or let a member of our Welcome Team know when you arrive at the Playhouse.

Our Box Office team will be also be on hand when you arrive to answer any ticket queries you may have.

Do I need to wear a mask?

We strongly recommend you wear face coverings when in our building unless you are exempt, in line with current Government guidance as well as out of respect for fellow audience members and visitors. Face coverings should be worn both when moving around the theatre and during the duration of the performance, except when eating or drinking. Our Welcome Team members and other staff will also wear face coverings.

Do I need to confirm my Covid-19 status?

Under the current Government guidance, you do not need to prove your Covid-19 status or show an NHS Covid Pass when you arrive. As part of our commitment to keeping you safe when you visit, all our staff and performers take regular lateral flow tests before coming to the Playhouse.

Will I be able to sanitise my hands?

There are multiple hand sanitising stations throughout the foyers for your use.

How many people will be in Nottingham Playhouse at one time?

There will be a maximum of 750 audience members at any one performance. You can expect around 20 members of our Welcome Team to be on hand to make your visit as smooth and as safe as possible.

How far away will I be sitting from other people in the auditorium?

For most events our full auditorium seating plans are in use and you will be seated directly next to other audience members.

We know that some audience members would feel more comfortable with extra space between themselves and other parties and we’re delighted to offer a number of reduced capacity performances. Information on which performances have reduced capacity can be found on the relevant show webpage, as you book your tickets.

For reduced capacity performances, your party sit together whilst having space from other members of the audience (by at least 1 seat and row) and there are fewer audience members overall. Tickets are only available in fixed groups, where from 1 to a maximum of 6 seats are grouped together.

Can I bring a group? 

Group bookings should be made by contacting our Box Office team at boxoffice@nottinghamplayhouse.co.uk.

Will there still be provisions for people in wheelchairs?

Yes, customers who use wheelchairs will be able to book as normal.

Is the bar open? Can I buy drinks and snacks?

Drinks and snacks are available to order in person at both our Drum and Circle bars. Your pre-ordered interval drinks will be available to collect in designated areas close to your seats and we’ll let you know your collection point as you order.

Will I be able to use the toilet?

Yes, you will be able to use the toilet. Our facilities will be cleaned throughout the day, before, during and after performances. Members of our Welcome Team will also be on hand to help manage any queues at busy times.

Will the cloakroom be open?

Nottingham Playhouse does not have a cloakroom. You will be able to take your belongings into the auditorium with you, but we ask that you please refrain from bringing large bags or luggage. There will be space set aside for mobility aids, pushchairs and buggies, which our Welcome Team will look after for you during the performance.

Will I be able to buy a programme?

Yes, you will be able to buy a programme at those shows where they’re available for sale. For some productions, a digital programme will be available on the website.

Will latecomers be admitted?

Yes, latecomers will be admitted at a suitable break in the performance.

What happens at the end of the performance?

At the end of the performance, you’ll be be able to leave in your own time. Our Welcome team will be on hand to help ensure everyone has a smooth exit.

Can I stay in the auditorium between shows?

No, to allow us to clean the auditorium in between performances, we ask all audience members to leave straight away after seeing a show, even if they have a ticket for a performance later in the day.

Will I be able to meet the performer(s) at stage door?

No, in the interests of safety, we ask you not to come to Stage Door unless you have prior authorisation.

How often is the venue cleaned?

We have daily cleaning procedures in place and also refresh our spaces and clean high frequency contact points between shows. Our auditorium seats and soft furnishings are sanitised weekly with a long-lasting virucide which remains active for 10 days.

How is air circulated in the theatre?

In the theatre auditorium, our air handling system is fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system – both air volume and temperature – throughout the theatre.

The Neville Studio does not have a mechanical ventilation system installed. For some performances, the maximum number of people in the Studio will be capped at 39 to ensure good air quality. For those performances with more than 39 people, the doors and windows will be kept open to ensure good ventilation with fresh air.

What happens if the Government changes the Covid-19 guidance?

We’re constantly checking Government guidance and always have contingency plans in place if the guidelines change.

If Government guidance changes closer to the time of your visit and we are unable to proceed with the show you have booked for, please be assured that you will be offered a full refund on your tickets.

Can I get a refund if I have symptoms or test positive?

You are advised not to attend in person if you, or another member of your household, develop any symptoms of Coronavirus or test positive in the 5 days prior to your visit. You will be offered a refund for any unusable tickets in your booking (where you let us know in advance that you cannot attend and with the agreement of the show’s producer/organiser), giving you peace of mind when you book.

Who should I contact if I show symptoms after attending the venue?

If you start to develop symptoms of Coronavirus after your visit, you do not need to contact us. If you are concerned about your symptoms, you should seek assistance from the NHS 111 service.

Will I be contacted if someone has Coronavirus at the venue?

You are unlikely to be contacted by either NHS Test and Trace or Nottingham City Council’s public health team if one of your fellow audience members tests positive for Coronavirus following a performance. Please also note that you will not be contacted by Nottingham Playhouse staff.

Can I see Nottingham Playhouse’s full risk assessment document?

If you’d like to read our risk assessment documentation, please email our Box Office team at boxoffice@nottinghamplayhouse.co.uk

What if I don’t feel ready to visit yet?

If you don’t feel confident coming along to the venue in person, there might be another option for you. We’re working hard to ensure we can livestream as many of our shows as possible, as well as offering an ‘on demand’ service for those who aren’t free at the time of the show. Check individual event pages to see whether either of these options are available for your chosen show.

How can I get in touch with you about my visit?

If you have any questions or concerns, please email boxoffice@nottinghamplayhouse.co.uk and we’ll get back to you as soon as possible.

Frequently Asked Questions – Workshops 

What happens when I arrive?

Members of our Participation team will be on hand to greet you at the main doors, and we ask that you arrive around 10 minutes in advance of your chosen session. Parents/Guardians dropping off participants will be asked to return at the end of the workshop rather than waiting in the building, so that we can limit numbers. This excludes Little People Big Adventures, where one adult must remain with their children for the session.

Do I need to wear a mask?

We strongly recommend all participants over the age of 11 wear face coverings when in our building in line with current Government guidance as well as out of respect for fellow participants and visitors. Face coverings should be worn both when moving around the theatre and during the duration of the workshop, except when eating or drinking. Our Welcome Team members and other staff will also wear face coverings.

Do I need to confirm my Covid-19 status?

Under the current Government guidance, you do not need to prove your Covid-19 status or show an NHS Covid Pass when you arrive. As part of our commitment to keeping you safe when you visit, all our staff and performers take regular lateral flow tests before coming to the Playhouse.

Will I be able to sanitise my hands?

There are multiple hand sanitising stations throughout the building for your use.

Will I be able to use the toilet?

Yes, you will be able to use the toilet. Toilets will be cleaned throughout the day.

How often is the venue cleaned?

We have enhanced cleaning procedures in place to make sure everything is deep cleaned, before and after every session. We will also be ventilating the spaces where possible.

What happens if the Government changes the Covid-19 guidance?

We’re constantly checking Government guidance and always have contingency plans in place if the guidelines change. If Government  guidance changes closer to the time of your visit and we are unable to proceed with the workshop/event you have booked for, please be assured that you will be offered a full refund on your tickets.

Can I get a refund if I have symptoms or test positive?

You are advised not to attend in person if you, or another member of your household, develop any symptoms of Coronavirus or test positive in the 5 days prior to your visit. You will be offered a refund for any unusable tickets in your booking (where you let us know in advance that you cannot attend), giving you peace of mind when you book.

Who should I contact if I show symptoms after attending the venue?

If you start to develop symptoms of Coronavirus after your visit, you do not need to contact us. If you are concerned about your symptoms, you should seek assistance from the NHS 111 service.

Will I be contacted if someone has Coronavirus at the venue?

You are unlikely to be contacted by either NHS Test and Trace or Nottingham City Council’s public health team if one of your fellow participants tests positive for Coronavirus. Please also note that you will not be contacted by Nottingham Playhouse staff.

Can I see Nottingham Playhouse’s full risk assessment document?

If you’d like to read our risk assessment documentation, please email our Box Office team at boxoffice@nottinghamplayhouse.co.uk

How can I get in touch with you about my visit?

If you have any questions or concerns, please email boxoffice@nottinghamplayhouse.co.uk and we’ll get back to you as soon as possible.

Approved Member of

See It Safely Scheme